HIPAA Medical Office Tools. Why can’t we do better?

Why us? Why Now? What can we offer that others are not? What tools are medical practices using every day and what needs to be HIPAA compliant?

These are the biggest questions we asked ourselves and medical professionals in many specialties while laying the framework for ExamRoom Live. The feedback we received was no surprise. It did not matter what specialty we spoke with Behavioral Health, ENT, Ophthalmology, Pediatrics, Dermatology, and many more. The largest needs seemed to be similar:

• Gaining access to HIPAA compliant Telehealth that is easy for offices and patients to use.
• The ability to accept payments for telehealth visits, in-office visits, and invoicing patients.
• Ability to send eFaxes.
• Communication with patients through SMS for faster messaging or appointment reminders.
• Encrypted HIPAA compliant way to communicate with patients.
• Internal Office tools like time tracking and office chat.

So why don’t practices have access to this today? Great question.

The answers vary, but commonly we found that either practices couldn’t find a service they were happy with, didn’t have time to implement, were too expensive, or the tool they wanted simply didn’t exist. Unfortunately, the response we heard most was that practices have some of these tools but they all were living in separate programs making them expensive, difficult to jump from one to the other, and time-consuming to manage.

We decided to do something about it!

Having a software and business background focused on workflow enhancement and task automation the answer seemed simple. Let’s find a way to create an easy to use affordable web-based platform with all the services needed to run your day-to-day operations in an efficient way. Best of all, let’s do this à la carte.  Allow practices to pick which services they need and make it easy to add or remove services, users, and permissions. Make scaling your practice easier.

We are excited to now have the ability to offer so many services in one platform SMS, Efax, telehealth, payment processing, time clock, internal chat, secure patient messaging, and more. The ExamRoom Live team is proud to have been able to find a way to bring such a powerful tool to market with the ability to help practices and organizations of all sizes affordable.

Best of all we are thrilled to be able to offer custom services to practices that have this need. Have you ever thought, wouldn’t it be nice if we could do this or that? Using an outdated program? We can build something to help your practice be more efficient. ExamRoom Live is set up so we can simply add another custom module to your platform to help keep as much in one place as possible.

The possibilities are endless. We wanted to provide these options to every practice. You have enough to worry about at your practice each day, let ExamRoom Live handle the rest. 

Wish ExamRoom Live had another feature? Please let us know Contact Us.

Check out the ExamRoom Live Features page to learn more.